MEDIFR FREQUENTLY ASKED QUESTIONS

General

Security

  • What if I forget my password?

    A. Click the login button on the Medifr homepage.

    B. Enter your email address, and click the “Forgot password?” link located below the password box.

    C. Enter how you would like to receive your temporary password, then use it to login to Medifr.

    D. After logging in, be sure to reset your password by going to your Profile.

  • Do I have to be on an EMR/EHR to use Medifr?

    No.  All that is required to use Medifr is a computer (or tablet) and an internet connection.

  • What is required to sign up?

    A valid e-mail address, a password, and your practice information. After providing this signup information, a support team member will contact you to complete your signup and assist you to get started.

  • Am I required to use e-mail and/or text messaging?

    No. With Medifr, you control how you receive information and the type of information you receive.  You can elect to receive notifications and communication via email, text message, both or neither, and you can change your selections at any time.

  • What happens with my data?

    All the data we collect about your referrals is available to you through our Reporting and Analytics feature.  We DO NOT (and NEVER will) sell your individual referral data.

  • Do you offer training?

    Medifr is simple to use and very intuitive. But if you still need more help, we offer several options for familiarizing yourself with how to use Medifr including:

     

    a. Watch our training videos – Get an overview of how to use the platform with our Quick Start video or get in depth training with our specific feature videos.  Our training videos can be found by accessing the video link on your account homepage or by clicking on Help Video links throughout the site.

     

    b. Sign up for a webinar – Webinars are offered often and offer the opportunity to ask specific questions.  If you would like to sign up for an upcoming webinar, send us an email by clicking Contact Us at the bottom of the page.

     

    c. User support – If you need additional assistance, contact our user support team at the bottom of the page.

  • Who will have access to my referrals?

    That is for you to decide.  Medifr allows providers to determine who has the authority to process referrals on their behalf.  You can also assign and delegate tasks within a given referral.  Easily add and/or remove authorization as your staff and your practice evolves.

  • Is Medifr HIPAA-compliant?

    Absolutely.  Medifr takes your security and privacy very seriously.  Our technology meets (and in many cases exceeds) federal requirements surrounding security and privacy.

  • Do you have a Business Associate Agreement (BAA)?

    Yes.  Our BAA is embedded within our Terms of Service. Please view them here.

  • How are you protecting my data?

    As a part of being fully HIPAA-compliant, all data exchanged through Medifr is encrypted at the 2048-bit SSL level.  To prevent data loss, Medifr backs up all data by utilizing redundant servers located in different areas of the country.

  • Text messages on Medifr are HIPAA-compliant.  What does this mean?

    We recognize that providers are busy and don’t have time to enter a code every time they receive a text message.  So, we opted against encrypting text messages through Medifr.  However, we do not pass identifiable patient information in the messages, making our text messaging HIPAA-compliant.  We trust providers to protect their patients by ensuring the content of their messages does not violate HIPAA regulations.

  • What if I want to file a HIPAA or privacy complaint against Medifr?

    If you believe that your privacy rights have been violated, you may file a complaint with us at the following address:

    Medifr, Inc
    Attn: Privacy Officer
    1199 Nasa Parkway, Suite M
    Houston, Texas 77058
    Email: usersupport@medifr.com

    To file a complaint, you may either email or send a written letter. We will not retaliate against any individual who files a complaint. You may also file a complaint with the Secretary of the Department of Health and Human Services at http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html.

CALL US AT (281) 864-0636

MEDIFR TERMS & CONDITIONS  +  PRIVACY POLICY  | ©2014 ALL RIGHTS RESERVED.